Elliot Klein
181c4f6ff5
The ms365 / microsoft-365 entries ship M365 as a manual type:http MCP server. That auth path cannot succeed: the M365 server's OAuth client registration only permits the claude.ai callback, so any client-initiated OAuth flow (localhost or claude:// redirect) is rejected by the identity provider before the consent screen ever shows (AADSTS50011). Users connect Microsoft 365 through the claude.ai Connectors directory instead, which uses the registered callback and works. Plugin skills reference tools via ~~category placeholders (see CONNECTORS.md), not the ms365 server key, so no content changes are needed. Bumps each touched plugin's version so the update distributes to existing installs. Co-authored-by: Claude <noreply@anthropic.com>
Operations Plugin
A business operations plugin primarily designed for Cowork, Anthropic's agentic desktop application — though it also works in Claude Code. Helps with vendor management, process documentation, change management, capacity planning, compliance tracking, and resource planning. Works with any ops team — standalone with your input, supercharged when you connect your ITSM, project tracker, and other tools.
Installation
claude plugins add knowledge-work-plugins/operations
Commands
Explicit workflows you invoke with a slash command:
| Command | Description |
|---|---|
/vendor-review |
Evaluate a vendor — cost analysis, risk assessment, contract summary, and renewal recommendation |
/process-doc |
Document a business process — flowcharts, RACI matrices, SOPs, and runbooks |
/change-request |
Create a change management request — impact analysis, rollback plan, approval routing |
/capacity-plan |
Plan resource capacity — workload analysis, headcount modeling, utilization forecasting |
/status-report |
Generate a status report — project updates, KPIs, risks, and action items for leadership |
/runbook |
Create or update an operational runbook — step-by-step procedures for recurring tasks |
All commands work standalone (provide context and details) and get supercharged with MCP connectors.
Skills
Domain knowledge Claude uses automatically when relevant:
| Skill | Description |
|---|---|
vendor-management |
Evaluate, compare, and manage vendor relationships — contracts, performance, risk |
process-optimization |
Analyze and improve business processes — identify bottlenecks, reduce waste, streamline workflows |
change-management |
Plan and execute organizational or technical changes — communication, training, adoption |
risk-assessment |
Identify, assess, and mitigate operational risks — risk registers, impact analysis, controls |
compliance-tracking |
Track compliance requirements — audits, certifications, regulatory deadlines, policy adherence |
resource-planning |
Plan and optimize resource allocation — capacity, utilization, forecasting, budget |
Example Workflows
Evaluating a Vendor
/vendor-review
Provide the vendor name, contract details, or upload a proposal. Get a structured evaluation with cost analysis, risk flags, and a recommendation.
Documenting a Process
/process-doc employee offboarding
Describe the process or walk me through it. Get a complete SOP with flowchart, RACI matrix, and step-by-step procedures.
Submitting a Change Request
/change-request
Describe the change. Get an impact analysis, risk assessment, rollback plan, and communication template ready for approval.
Planning Capacity
/capacity-plan
Upload team data or describe your resources. Get utilization analysis, bottleneck identification, and headcount recommendations.
Leadership Status Report
/status-report
I'll pull updates from your connected tools (or ask you for input) and generate a polished status report with KPIs, risks, and next steps.
Creating a Runbook
/runbook monthly close process
Walk me through the process once. I'll document it as a repeatable runbook with checklists, troubleshooting, and escalation paths.
Standalone + Supercharged
Every command and skill works without any integrations:
| What You Can Do | Standalone | Supercharged With |
|---|---|---|
| Vendor reviews | Provide details, upload proposals | Procurement, Knowledge base |
| Process documentation | Describe the process | Knowledge base (existing docs) |
| Change requests | Describe the change | ITSM, Project tracker |
| Capacity planning | Upload data, describe team | Project tracker (workload data) |
| Status reports | Provide updates manually | Project tracker, Chat, Calendar |
| Runbooks | Walk through the process | Knowledge base, ITSM |
MCP Integrations
If you see unfamiliar placeholders or need to check which tools are connected, see CONNECTORS.md.
Connect your tools for a richer experience:
| Category | Examples | What It Enables |
|---|---|---|
| ITSM | ServiceNow, Zendesk | Ticket management, change requests, incident tracking |
| Project tracker | Asana, Jira, monday.com | Project status, resource allocation, task tracking |
| Knowledge base | Notion, Confluence | Process docs, runbooks, policies |
| Chat | Slack, Teams | Team coordination, approvals, status updates |
| Calendar | Google Calendar, Microsoft 365 | Meeting scheduling, deadline tracking |
| Gmail, Microsoft 365 | Vendor communications, approvals |
See CONNECTORS.md for the full list of supported integrations.
Settings
Create a local settings file at operations/.claude/settings.local.json to personalize:
{
"company": "Your Company",
"team": "Operations",
"reportingCadence": "weekly",
"approvalChain": ["Manager", "Director", "VP"],
"complianceFrameworks": ["SOC 2", "ISO 27001"],
"fiscalYearStart": "January"
}
The plugin will ask you for this information interactively if it's not configured.